Sustain Momentum Post-Deadlines With Strategic, Proportional & Levelled-Up Resilience Frameworks That Are Fit For The Future:
Updated & Embedded Operational & Organisational Resilience & Risk Strategies For Financial Services
One-Day, Financial Services-Led Conference Networking Exhibition, One America Square, Central London, 16th September 2025
09.00 GIC Welcome & Morning Co-Chairs’ Opening Remarks
Emma Mansfield, Operational Resilience Director, Lloyds Banking Group
Lee Webb, Group Head of Operational Resilience, Aviva PLC
EMBEDDING OPERATIONAL RESILIENCE POST-DEADLINE
09.10 Embed Operational Resilience At The Heart Of Your Organisation Post-Deadline & Drive Sustained Investment & Focus On Ensuring Business Continuity For The Future
- The end of one race, and the start of a new one…how can the energy around operational resilience brought on by the deadline be sustained going forward to ensure continuous improvement of resilience programs?
- How can internal engagement around operational resilience be kept alive post-deadline and ensure that resilient thinking and processes are embedded and prioritised within organisations?
- What key steps do professionals need to take to ensure operational resilience cements itself as business as usual within financial services, and ferment a culture of operational resilience?
Sarah Garrington, Head of Operational Resilience, Royal London
PANEL Q&A
THIRD PARTY & SUPPLIER RISK MANAGEMENT
09.30 Develop Watertight Third Party Assurance Strategies That Go Beyond Regulatory Needs For Powerful Resilience
- With critical third party regulations right around the corner, how can resilience, risk, procurement and third party professionals begin to prep for this critical update?
- How can Financial Services firms continue to engage with their critical third party suppliers around operational resilience and ensure critical outsourced services are backed by processes that meet regulatory requirements?
- Develop stringent supplier assurance and auditing programs for powerful resilience throughout complex supply chains
- With so many 3rd, 4th and nth party suppliers leading back to a critical third party, how can organisations protect themselves against concentration risk with outsourced services?
Gary Lock, Director, Global Head of Third Party Risk Management (TPRM), Fidelity International
Ollythia Bernard-Stewart, MD, International Head of Operational Risk, Wells Fargo
Samikendra Ghosh, Group Third Party Risk Lead & Head Resilience Risk Oversight – Group Procurement, HSBC
Bob Dhillon, Global Head of Resiliency, Payment Operations, JPMorgan
VIEW THE FULL PROGRAMME HERE
