Move Beyond Regulatory Compliance To Level-Up Strategies & Deliver Powerful, Holistic Operational Resilience Through Future-Focused Frameworks & Strategies:
Proactive, Maturing & Embedded Operational & Organisational Resilience & Risk Strategies For Financial Services
5th Annual One-Day, Financial Services-Led Conference Networking Exhibition, Institute of Civil Engineers, One Great George Street, Central London, 15th September 2026
08.30 Registration & Informal Networking
OPENING REMARKS
09.00 GIC Welcome & Morning Chair’s Opening Remarks
Emma Mansfield, Operational Resilience Director, Lloyds Banking Group
Embedding & Maturing Resilience
OPENING KEYNOTE
09.10 Deliver Resilience Beyond Regulatory Compliance That Truly Becomes BAU & Drives Long-Term Security, Stability & Sustainability of Businesses & Services
- How can companies ensure momentum is maintained around resilience both with teams and senior leadership post-deadlines?
- Regulators and leaders want to see resilience ‘embedded and maturing’, but what does this look like in practice, and what steps can professionals take to achieve it?
- As resilience programmes mature, how do organisations need to evolve governance, accountability, and culture structures to support long-term resilience?
Krysta Broughton, Senior Operational Resilience Manger, Bupa Group
Third Party Risk Management
PANEL Q&A
09.30 Develop Powerful, Practical Strategies To Move Beyond Risk Identification With Third Parties To Truly Mitigate & Protect Critical Services From Supply Chain Risks
- How can organisations move beyond mapping and identifying third party risks to become truly comfortable with the resilience of their third parties and supply chain?
- What practical steps can companies take to mitigate external risks in their supply chain and protect critical services?
- How can companies manage divergent international regimes on third party risk and ensure they’re delivering streamlined, consistent compliance with regulation?
- Uncover truly accurate and valuable information from third parties and ensure full visibility of potential vulnerabilities and risks
Michael Georgiou, Group Head of Operational Resilience & Third Party Risk Management, Bupa Group
Margaret Zimunhu, Head of Operational Resilience & Operational Continuity in Resolution, Investec
Anita Barber, Head of Supplier Management & Business Services, CIB, Lloyds Banking Group
Dorothy Hamilton, Director of Supplier Management, M&G Investments
Toju Dediare, Cyber & Information Governance Advisor, i-confidential
10.05 Bonus Session; Reserved For Exclusive Conference Partner
Critical Third Parties
DIRECT INSIGHTS
10.20 Hear Directly From Critical Third Parties On Their Resilience Viewpoints & How FS & Critical Partners Can Work Together For Sector Resilience
- How can financial services and CTPs better collaborate around resilience and strengthen end-to-end security throughout the sector?
- Where are the biggest gaps being seen between regulatory expectations and the practical realities of delivering resilient services?
- What steps can industry and third parties take to reduce inefficiencies and duplication of labour around reporting and information sharing, to reduce complexity throughout common or shared supply chains?
Chris Knox, Global Director, WW Financial Services Regulatory Strategy & Policy, Microsoft
10.40 Morning Refreshment Break With Informal Networking
Cyber & Cloud Security
11.10 Keep Pace With The Constantly Evolving Threats Of Cyber Security & Ensure The Resilience Of Critical Business Services
- What key trends in cyber and cloud threats are financial services firms currently facing, and how can companies develop resilient strategies to protect their organisation?
- Integrate cyber security strategies into wider resilience frameworks and ensure joined up thinking and threat detection across the business
- How can organisations reduce cyber threats and risks throughout complex supply chains?
11.30 Bonus Session; Reserved For Exclusive Conference Partner
Cyber Recovery Strategies
12.00 Strengthen Organisational Capabilities To Manage Crises Decisively, Coordinate Effectively & Recover With Confidence Across Complex Scenarios
- What practical steps can organisations take to reduce response time to cyber threats and make the most of the critical first few hours when attacks can spread out of control?
- Communicate with pace and clarity during times of outage and recovery to inform stakeholders, ease fears and grasp control of the situation
- How can organisations ensure that backups and recovery programmes are truly tested, resilient and effective, not just presumed to be?
Resilience Amidst Geopolitical Volatility
PANEL Q&A
12.20 Develop Practical Steps To Ensure Resilience In An Era Of Sanctions, Conflict & Fragmentation
- How can organisations mitigate supply chain risks in areas of geopolitical volatility and maintain services where there is instability?
- In an age of head-spinning shifts in policy and threats, how can companies reprofile their risk to possibly take into account this constant change?
- It’s not one issue, its multiple! How can continuity plans account for polycrisis situations and the ripple effects of when geopolitical issues arise?
- How can professionals develop actional steps for teams when faced with geopolitical shocks that go beyond commentary to protect services and businesses?
Richard Broughton, Service Resilience & Risk Director, Lloyd’s
Andrew Pym, Head of Operational Resilience, Monzo Bank
Ben Davis, Managing Director – Operational Risk, Barclays
12.50 Lunch & Informal Networking For Speakers, Delegates & Partners
Facilitated Peer-To-Peer Discussions:
Network & Discuss Hot Topics With Insightful Expert & Have Your Key Issues Answered
13.20
A. Concentration Risk
Samikendra Ghosh, Global Head of Third Party Risk Management (TPRM), Howden
B. Resilience By Design
Ayesha James, Group Head of Resiliency & RRP Risk, Citi
C. Business Continuity
Rayan Bhattacharya, Head of Global Resilience Frameworks & Assurance & UK Resilience Manager, Santander Corporate and Investment Banking
D. Responding During Recovery
OPENING REMARKS
13.50 Afternoon Chair’s Opening Remarks
Graeme Gaffney, Head of UK ERM & Group Risk for Operational Resilience, HSBC
Value-Adding Scenario Testing
14.00 Implement Testing Programmes That Truly Test Your Organisations Resilience & Turn Results Into Actional, Practical Improvements
- With so many potential threats, how do organisations prioritise the scenarios that would have the greatest impact on critical services?
- Design scenario testing that cuts across intersectional risks such as people, third parties and more, to holistically test critical services
- Turn testing results into actional insights that become more than just exercise reports and drive real improvements in resilience programmes
Ayesha James, Group Head of Resiliency & RRP Risk, Citi
14.20 Bonus Session; Reserved For Exclusive Conference Partner
Regulatory Updates
14.50 Navigate A Changing Regulatory Landscape To Ensure Consistent Compliance With Legislation Across Multiple Jurisdictions
- What key legislative changes are on the radar, that professionals should begin preparing for to get ahead of the game?
- As resilience legislation emerges and changes across jurisdictions, how can frameworks be adapted to reduce overlap and streamline processes for teams without risking non-compliance?
- How can teams practically take legislative objectives and turn them into actionable steps for teams and businesses?
AI Within Operational Resilience
PANEL Q&A
15.10 Unlock AI’s True Value to Resilience Professionals Whilst Ensuring the Resilience of AI-Enabled Services
- How are firms practically deploying AI today to enhance operational resilience and where is it delivering the most measurable value?
- Who ultimately owns decision-making when AI is involved? Ensure transparency and accountability with AI-led decision-making during resilience incidents
- What new risks does AI introduce into operational resilience frameworks and how can these be effectively managed?
Laura Fox, Operational Risk Partner, Aldermore Bank
Rebecca Jackson, Head of Operational Resilience & TPRM, Vanquis
Cosette Reczek, MD, Global Head of Markets Model Risk, Markets COO, Standard Chartered
Dr Henry Tabe, Head of Enterprise Risk Management, Canada Life UK
Aparna Shaw, Head of Technology Risk Governance, Liberty Specialty Markets
15.40 Afternoon Refreshment Break With Informal Networking
Resilience Frameworks & Thresholds
16.10 Embed Powerful Yet Flexible Resilience Frameworks That Can Adapt To A Changing World & Ensure Practical Application When Facing Disruption
- How can frameworks be developed that have adaptability built into them, to anticipate and absorb future regulatory changes and divergence?
- Harness real world incidents to inform resilience thresholds and ensure that frameworks reflect the reality of your ability to withstand disruption
- How can we make sure frameworks actually impact decision making, and don’t simply become a list of risks and controls?
Adrian Finn, Head of Third Party Risk Management & DORA Programme Lead, Trading 212
Incident Management & Reporting
16.30 Boost The Speed, Clarity & Effectiveness Of Incident Response While Meeting Growing Regulatory Expectations
- How can incident management be embedded within resilience frameworks to ensure joined up thinking and consistency in reporting across the businesses?
- As new incident reporting requirements emerge for March 2027, how can organisations ensure compliance without overburdening teams or overreporting?
- How can organisations embed powerful feedback loops from incidents to continuously improve resilience and responses?
Mihaela Breg, Head of Operational Resilience & Business Transformation, Europe Arab Bank
Horizon Scanning & The Future Of Operational Resilience
PANEL Q&A
16.50 Ensure Preparedness For Changing Risks, Regulatory Divergence & Future Shocks To Embed Powerful Resilience Amidst A Volatile Landscape
- New threat actors? Future geopolitical issues? Quantum computing? What key risks should resilience professionals have on their radar for the future?
- How can organisations prepare effectively for an era of combined disruptions and interconnected resilience threats?
- How can horizon scanning be embedded into risk and resilience planning to ensure proactive focus on threats coming down the pipeline?
Greig Moran, UK Head of 2nd Line Risk, Admiral Group PLC
Dean Berney, Global Head of Operational Resilience & GCOO Risk Management, Legal & General Asset Management (L&G AM)
Mihaela Breg, Head of Operational Resilience & Business Transformation, Europe Arab Bank
Ben Jeary, Head of Operational Risk, Santander
Rosalyn Aryee, Global Head of Resilience, Santander Corporate & Investment Banking
17.20 Afternoon Chair’s Closing Remarks & Official Close Of Conference
